Shipping policy

How will I know my order is processing?
Successfully placed orders will receive an email confirmation from Florida Lash Supply. Please check your promotions or spam folder, or contact us for confirmation. If you need any assistance with your order, please contact us immediately at hello@floridalashsupply.com. We will not be able to make changes to your order after it has been packed.
Please review and ensure that you have entered the correct address. We are not responsible for non-delivery due to errors in the address that you provide. If an order is returned to an incorrect address, we will refund the original order (excluding the shipping fee) and ask that you re-submit your order.

How long does it take to process my order?
At FLS we pride ourselves on speedy order fulfillment, as we know lash artists are busy and need their product quickly. We make every effort to fulfill orders as quickly as possible, most often processing orders same day if they are submitted by 12pm EST Mon-Fri (excluding holidays). If you have questions about your order processing, please reach out to us at hello@floridalashsupply.com.

How long does shipping take?
Shipping times will depend on your location. All orders are shipped from Florida, so you’ll likely get your order quicker if you live on the eastern half of the US.

We offer free first class shipping on any order for all Florida artists, and artists anywhere else in the US on orders over $200. This generally takes 2-4 days. We offer Express shipping at an additional charge for artists needing their product in 1-2 days. International shipping takes longer. All shipping times are estimates, and not guarantees.
We hand deliver our packages to our carriers each afternoon for expediency, as well as climate control for your precious lash products.

What happens if my order is lost in transit?
Due to various circumstances with carriers, shipping times can sometime be extended. Often when customers contact us about a package that is lost, it ends up arriving later due to delay. Even when it is scanned as “delivered”. Because of this, our current policy for replacing orders is that the order’s tracking information must not have updated for at least 10 days, including the initial scan-in (there have been delays of scanning received packages at our carriers as well). Thank you for your patience, and we hope that shipping times are always fast and reliable, but once we hand over your package to the post office it is our of hands.

We are not responsible for non-delivery due to errors in the address that you provide. If an order is returned to an incorrect address, we will refund the original order (excluding the shipping fee) and ask that you re-submit your order. Please always check to ensure you enter the correct shipping information on your order at check out to avoid delays and charges for additional shipping.